| Success
Stories |
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"Our continuing partnership with TCGIvega on the development
project has been sustained by their professionalism shown
in understanding our business requirements and their responsiveness
to our overall business needs".
National Administrative Director, one of the world's
largest entertainment labor unions
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Customer
Relationship Management has taken on a myriad of meanings
over the last several years. But at its core are the technologies
that allow companies to stay closer to their customers and
build lasting relationships. TCGIvega's CRM practice has
transcended from the early days of call center solutions
to the implementations of numerous other operational systems
in the areas of field automation, sales force automation,
customer service, marketing campaign management and others.
Along the way, technologies have expanded the communication
channels and allowed for the integration of voice, fax,
live web chat and e-mail. This has delivered operational
efficiencies to all key customer relationship management
functions.
Analytical CRM solutions have been a core offering from us
in the last three years. The operational CRM systems have
allowed for the capture of critical information about customers
and their trends. However, analytic tools are required to
leverage this into actionable insights. Our vast experience
of many years in data warehousing helps client's jumpstart
their analytical CRM practice, which ensures them early success.
We leverage upon best practices for business intelligence
along with our strong CRM domain expertise to deliver uniquely
successful analytical CRM solutions for our clients.
CRM systems will deliver significant operational efficiencies
and increase revenues when implemented properly. We have
proven processes and highly qualified resources that ensure
this success. By utilizing teams of both onshore and offshore
personnel, these successful projects are delivered at a
highly desirable price point that significantly improves
the project ROI.
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| Spotlight
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TCGIvega helps you determine a new strategic direction for
IT offshoring |
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