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Quality Services deployed for one of
Switzerland’s largest insurance companies operating in
the non-life sector
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The Client |
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Our client is the first private insurance company set up in
Switzerland in 1826. It is one of Switzerland’s largest insurance
companies operating in the non-life sector, also known as
property insurance. In property insurance, they are the market
leaders for decades now.
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Project Background
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The client has a large information management system mostly
maintained using IMS DB/DC on OS/390 on mainframes. The
system has interfaces to other systems, internal as well
as external. The main objectives of the system are to provide
or to become:
- Leading all-lines insurer in Switzerland
- Comprehensive security and pension services for customers
- Sustained business performance
At the heart of the transaction processing in the client system
is the central partner system – Kunden Daten (KUDA). KUDA
handles all transaction partners, their addresses and bank
connections as well as all contract data and relationships
to direct transaction contracts of the client. A contract
is placed (reserved) first in KUDA, which determines the unambiguous
transaction number. The corresponding entry takes place via
other applications. The contract can be entered in the portfolio
systems only after opening in KUDA system. As in any business
environment, services and processes of KUDA were enhanced
to accommodate the business requirements. In this span, due
to the non-availability of ‘structured documentation base’,
the enhancements made were not reflected in the existing KUDA
documentation. Consequently, the application knowledge is
confined to the key members of the KUDA team.
The following sums up the existing situation:
- Existing documentation is not up to date and hence not
very helpful
Available documentation is confined to certain areas and
is not adequate
- Currently application knowledge base is more person
centric, less process driven
- Application and Interface related knowledge is limited
- Existing documentation do not follow the client-specific
standard for documentation namely IEU /MVM Plus
TCGIvega was given the responsibility of developing the documentation
for all the components of KUDA in MVM Plus standards. The
components are mainly categorized as:
- Online Programs
- Modules
- Batch Programs
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Scope of the project |
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Within the Application KUDA, the following technical documentation
will be considered:
- Programs – Online
- Programs – Batch
- Modules
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TCGIvega's Role |
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TCGIvega was involved in:
- Understand the client requirements for developing Technical
documentation
- Develop Technical documentation for all KUDA components
adhering to MVMPlus standards
- Ensure client reviews and acceptances on the German
version of the document
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Client Benefits |
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- Quality documentation of all the systems worked upon
by TCGIvega
- Ensured better understandability of the existing systems
Good orientation base for new comers
- Widen the horizontal knowledge on periodic and key processes
in KUDA
- Ease the process of interfacing with KUDA for other
applications
- Adhere to the IEU / MVMPlus guidelines
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