Our Mission

"To help our clients build superior processes and systems and to enhance their performance with our expert teams and their exceptional ideas"

"We listen to our clients and deliver high quality products and reliable services by constant Innovation through adaptive processes while maintaining a transparent approach."

Core Principles

Quality

We recognize the importance of quality in meeting client requirements, therefore we have instituted stringent quality control measures and have made significant investments in development and successful implementation of our processes and methodologies.

We are one of the youngest Indian companies to have achieved the ISO 9001:2000 certification. In addition, we are one of the few software organizations to have achieved the distinction of fulfilling and complying the processes of ISO Standards. As a result, our clients' are assured that quality processes are incorporated in all projects, facilitating on-time and on-budget delivery.

Reliability

At TCGIvega we:

• Contractually commit to maintaining agreed upon attrition levels of key resources, with attached penalties
• Provide a ninety-day warranty for fixing defects, free of cost

These measures introduce reliability, affirm the capability to handle spikes in the workload and mitigate risks associated with staff attrition.

Innovation

In keeping with our focus on innovation, we have established the TCGIvega Idea Lab. This is a specialist competency center at Bangalore where innovation is a way of life. This center has produced revolutionary products and ideas that have significantly enhanced our project execution processes.

Adaptability

We strongly believe in joint development, involving the client in all the aspects of a project. Consequently, we tailor our processes, measurement metrics, and reporting structures, utilizing the Client-Driven Engagement Model to ensure that the clients' objectives are met.

Transparency

We implement a transparent model of communication using I-PRO. This is our web-enabled project management collaboration and knowledge management tool. It manages and tracks each and every phase of a project life cycle from launch to release, and aids resource management, issue management and escalation, support opportunities, and service delivery.